• There are no late fees or negative reporting to the credit bureaus during the first 60 days after your transfer.
  (Your prior servicer is required to forward us any payments you make to them for 60 days after your transfer date.)

Escrow

• If you had an escrow account with your prior servicer, we’ll continue to make your tax and insurance payments promptly. Additionally, if there will be any changes to your escrow payment due to a recent escrow analysis, we’ll notify you.
  
  • Managing your escrow is convenient from your online account.
• We also provide escrow support to answer any questions you may have.

Fees

• There could be some changes in your fees. For more details, review our complete list of fees.

Loan Terms

• The terms of the loan remain exactly the same. This means your interest rate, monthly principal and interest payment, and repayment timeframe are all identical to what they were with your prior servicer.

Monthly Statements

• You’ll receive your first monthly statement within 30 days of your transfer date.
• Want access sooner? Sign in to your online account to view your statement as soon as it’s available.

Other Scenarios

• If you had a workout or modification plan with your prior servicer, we’ll continue it. Just allow us up to 30 days from your transfer date to get all of the account information.
• If you were in the middle of selling or refinancing your home when the transfer occurred, you can request a payoff quote once your information is in our system.

Payments

• Your prior servicer is required to forward us any payments you make to them for 60 days after your transfer date.
  Note: Once 60 days have passed from your transfer date, please be sure your payments are sent directly to us at the new address provided in your Welcome Letter.